Educational BackgroundPh.D., Statistics & Operations Research, University of North Carolina at Chapel Hill, 2014
M.S., Statistics & Operations Research, University of North Carolina at Chapel Hill, 2013
B.S., Applied Mathematics, University of Science and Technology of China, 2008
Positions HeldResearch Associate, National University of Singapore Business School, 2013-2014
Recent PublicationsGans, N., Liu, N., Mandelbaum, A., Shen, H., Ye, H. 2010. Service Times in Call Centers: Agent Heterogeneity and Learning with Some Operational Consequences. In Borrowing Strength: Theory Powering Applications A Festschrift for Lawrence D. Brown, Vol. 6, 99-123. Institute of Mathematical Statistics Collections.
Teaching and Research Interests
Predictive Data Analytics, Management Decision Models
Data Analytics, Service Operations, Healthcare Analytics