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"The Effect of People on the Supply Chain World: Some Overlooked Issues"
Stanley E. Fawcett, Gregory M. Magnan, and Matthew W. McCarter
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First Author :
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Stanley E. Fawcett
Professor, Marriott School
Brigham Young University
668 TNRB
Provo, UT 84602
USA
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Second Author :
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Gregory M. Magnan
Associate Professor, Albers School of Business
Seattle University
Pigott 426
Seattle, WA 98122
USA
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Third Author :
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| Abstract : |
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| Some scholars have been so blunt as to claim that information technology is the answer to all the problems facing supply chain managers. We posit that, although information technology integration is necessary for a supply chain to succeed, people are also crucial for supply chain management to succeed. We further propose that managers must take into consideration organizational culture and the education and training of employees to facilitate supply chain collaboration and success. We interviewed 51 senior-level supply chain managers across five channel positions. Findings support our position that management of people is crucial to supply chain integration, and is improved through an accommodating organizational culture. Also, from our findings, we supply a prescription for building supply chain cross-functional manager. |
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| Keywords : |
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| Education and Training, Information Technology, Organizational Culture, Supply Chain Management |
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| Manuscript Received :
2005
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| Manuscript Published :
2005
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