Office for Operational Excellence


 1.  Shi, H., Liu, Y. , Petruzzi, N. 2013.
Consumer Heterogeneity, Product Quality, and Distribution Channels.
Management Science, 59: 1162-1176

 2.  Anand, G., Chhajed, D. , Delfin, L. 2012.
Job Autonomy, Trust in Leadership, and Continuous Improvement: An Empirical Study in Health Care.
Operations Management Research, 5: 70-80

 3.  Anand, G., Gray, J., Siemsen, E. 2012.
Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry.
Organization Science, 23: 1700-1716

 4.  Anand, G., Ward, P., Tatikonda, M. 2010.
Role of Explicit and Tacit Knowledge in Six Sigma Projects.
Journal of Operations Management, 28: 303-315
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